Customer Support Specialist – Junior

Team International is a global Tech consulting company and software development service provider. With more than 20 years of experience, global operations in Poland, the United States, Portugal, and Latin America, and over 1500 employees, we combine technology knowledge, an agile approach to addressing various business challenges, and business information, all while maintaining a customer-centric perspective.

The Customer Support Specialist – Junior provides direct assistance to customers through multiple channels, ensuring inquiries, requests, and incidents are resolved in a timely and professional manner. This role combines strong communication skills with basic technical knowledge to troubleshoot common issues, document cases, and escalate when necessary. The specialist will contribute to maintaining customer satisfaction and strengthening long-term relationships.

Responsibilities

• Manage customer inquiries via email, chat, or phone, delivering clear and professional communication.
• Handle tickets in the CRM/ticketing platform, ensuring accurate logging, classification, and follow-up.
• Troubleshoot and resolve level 1 issues related to customer accounts, orders, or basic technical concerns.
• Escalate unresolved or complex cases to the appropriate teams following internal procedures.
• Contribute to the knowledge base by documenting solutions and best practices.
• Provide feedback in daily or weekly meetings on recurring issues and improvement opportunities.
• Support internal and external stakeholders by ensuring timely updates on case status.
• Collaborate with cross-functional teams (IT, Operations, Finance, etc.) to address customer needs holistically.

Requirements

• Advanced English (C1) – written and spoken.
• 1–3 years of experience in Customer Support, Service Desk, or client-facing roles.
• Ability to troubleshoot common issues and apply logical problem-solving.
• Knowledge of MS Office 365 and familiarity with CRM/ticketing systems.
• Strong organizational and time management skills.
• Excellent customer service attitude, adaptable in fast-changing environments.
• Willing to work in a collaborative environment.

• Real flexibility. Real balance: Competitive PTO + strong health coverage so you can actually disconnect.
• Work that challenges you (in a good way): Global projects. Complex problems. Zero “maintenance-only” roles.
• Build your AI edge: Access to AI-driven projects, upskilling opportunities, and certifications that keep you ahead of the curve.
• A team you’ll actually learn from: Collaborate with top-tier engineers across LATAM, Europe & the US.
• Remote-first, no friction: Work where you perform best—with the structure and trust to deliver.
• Grow fast, not just stay busy: Exposure to modern tech, cross-functional teams, and real career paths.